Your complete satisfaction is our goal.
The following are helpful suggestions to ensure that you enjoy your visit.
Please arrive on time for your appointment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know, and we will do our best to accommodate you. Thank you for your consideration and understanding. Suggestions are always welcome.
We love children, but due to safety hazards present in our environments such as sharp implements, hot wax, and chemicals, we are unable to accommodate unattended children during your service. If necessary, to bring your child, please contact the salon to limit your appointment to services taking less than an hour.
Anyone under the age of 18 receiving a service for the first time must have a parent or guardian present at the initial appointment to give verbal consent. We apologize for any inconvenience this may cause, but appreciate your understanding in this matter!
HAIR RE-DO POLICY/CONCERNS
If you are not satisfied with your color or cutting service, you may call within five days to express your concerns. A complimentary redo must be scheduled within seven days of the original service. The redo policy does not cover a change in the original style or color. Full-service price applies if you have waited longer than five days to call. All guarantees will be determined by the stylist. For any concerns please contact Julie Moore (owner) immediately so that we can rectify the situation.
Our Salon will not be liable for hair color that has been done outside of our salon. We gladly take Corrective Color clients after consultation is done, and a service plan is formulated by the stylist and signed by the guest. The corrective color usually requires more than one service to achieve the desired results. Due to the nature of home-coloring products, we cannot guarantee color services if you have previously colored your hair outside of our salon.
Redo requests, exchange, and refunds will be under the discretion of management approval.
We appreciate 24-hour notice for canceling appointments. If an appointment is canceled less than 24 hours in advance, you will be charged 50% of your appointment.
CHANGING YOUR STYLISTS
Please feel free to change stylists within the salon at your convenience, providing you with a variety of talents and some flexibility in booking an appointment. We suggest that you use at most, two or three team members regularly so that you are assured of knowledgeable, personalized services regardless of emergencies, vacations, illnesses, or unexpected travel plans.
The following are a few suggestions for tipping your stylists and are absolutely up to your discretion. Gratuities are not included in the price of services and are much appreciated. Please know that the same excellent services are available to you with or without gratuities:
If more than one person has attended to you, do not feel obligated to take care of all persons individually.
If you have allowed a set amount for gratuity, divide it between those who have worked on you, not to exceed the original amount.
Please quiet your cellphones to vibrate and use headphones for calls, games, movies, and more. We understand that sometimes its a need, but let us be respectful of everyone around.
Jules and Zoa Salon requests that you remove your top garment before receiving your service. The salon IS NOT RESPONSIBLE for any damage to your clothing caused by services done. This also allows access to the neck and shoulders for an accurate haircut.