SALON POLICIES
Your complete satisfaction is our goal.
The following are helpful suggestions to ensure that you enjoy your visit.
GENERAL
Please arrive on time for your appointment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know, and we will do our best to accommodate you. Thank you for your consideration and understanding. Suggestions are always welcome.
CELL PHONES
Please quiet your cellphones to vibrate and use headphones for calls, games, movies, and more. We understand that sometimes its a need, but let us be respectful of everyone around.
ADDITIONAL GUEST
We ask that guest you bring to the salon to wait in our lobby or sitting area during your appointment to allow your provider space to work properly undistracted.
CHILD POLICY
We love children, but due to safety hazards present in our environments such as sharp implements, hot wax, and chemicals, we are unable to accommodate unattended children during your service. If necessary, to bring your child, please contact the salon to limit your appointment to services taking less than an hour.
Anyone under the age of 18 receiving a service for the first time must have a parent or guardian present at the initial appointment to give verbal consent. We apologize for any inconvenience this may cause, but appreciate your understanding in this matter!
CHANGING YOUR STYLISTS
Please feel free to change stylists within the salon at your convenience, providing you with a variety of talents and some flexibility in booking an appointment. We suggest that you use at most, two or three team members regularly so that you are assured of knowledgeable, personalized services regardless of emergencies, vacations, illnesses, or unexpected travel plans.
GRATUITIES
The following are a few suggestions for tipping your stylists and are absolutely up to your discretion. Gratuities are not included in the price of services and are much appreciated. Please know that the same excellent services are available to you with or without gratuities:
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If more than one person has attended to you, do not feel obligated to take care of all persons individually.
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If you have allowed a set amount for gratuity, divide it between those who have worked on you, not to exceed the original amount.
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BOUTIQUE RETURN POLICY
Thank you for shopping at Jules & Zoa Boutique. In the case that you are not entirely satisfied with your purchase, we would like to help. To instigate the return or exchange process, follow the steps below.
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You have 7 calendar days to return your purchase from the date of transaction. For an eligible return the item(s) must babe in the same condition in which you received it- including all original packaging and with the tag intact. You must also have the receipt or proof of purchase. We are unable to accept returns without the original packaging or proof of purchase.
CANCELLATIONS/RESCHEDULE
We appreciate 24-hour advance notice for canceling appointments. If an appointment is canceled/rescheduled less than 24 hours in advance, you will be charged *50% of your appointment.
*All fees must be paid prior to rescheduling.
NO-SHOW
No-Show appointments will be charged 100% appointment value.
*All fees must be paid prior to rescheduling.
HAIR RE-DO POLICY/CONCERNS
If you are not satisfied with your color or cutting service, you may call within five days to express your concerns. A complimentary redo must be scheduled within ten days of the original service. The redo policy does not cover a change in the original style or color. Full-service price applies if you have waited longer than five days to call. All guarantees will be determined by the stylist. For any concerns please contact Jules Moore (owner) 913-839-3888 or email jules@julesandzoa.com immediately so that we can rectify the situation.
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Color Services performed at Jules & Zoa Salon are guaranteed with recommended professional hair care available at the salon.We cannot guarantee longevity with any other professional or drug store retail.
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Our Salon will not be liable for hair color that has been done outside of our salon. We gladly take Corrective Color clients after consultation is done, and a service plan is formulated by the stylist and signed by the guest. The corrective color usually requires more than one service to achieve the desired results. Due to the nature of home-coloring products, we cannot guarantee color services if you have previously colored your hair outside of our salon.
We do not provide refunds on services that were performed. Any retail can be exchanged only with management approval.
ADDITIONAL NOTES
Jules and Zoa Salon requests that you remove your top garment before receiving your service. The salon IS NOT RESPONSIBLE for any damage to your clothing caused by services done. This also allows access to the neck and shoulders for an accurate haircut.